Shipping & Returns
Thank You So Much For Your Support of Our Humble Endeavor! We hope you have a graceful shopping experience, and that you enjoy your new clothing items as much as we have enjoyed making them for you!
All of the Be Cosmic products have been designed by us personally, but are being fulfilled by a third party print-on-demand company.
When will I get my order?
Typically, it takes 3-7 days to fulfill an order, after which it’s shipped out. The normal shipping time depends on your location, but can be estimated as follows: USA: 5-8 business days, International: 10-20 business days.
HAPPY HOLIDAYS! Unfortunately, we cannot guarantee when your products will arrive. But we have been assured by the printing company that most products have a very good chance of arriving before the holidays if ordered by December 10th.
* All-over-print items as well as organic cotton products are fulfilled in Europe, so these products should be ordered by December 5th if they are being delivered to the US, in order to have the best possible chance of arriving on time. :-)
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide, and they will ship it directly to you based on which location is more efficient.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control, and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
To protect yourself from package theft - if you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be.
If the shipping address was correct, and the package wasn't left at the post office or your neighbors, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged:-( To help us resolve this for you, please email us at email@example.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
Because we are working with a third-party fulfillment service, we cannot offer returns or exchanges. So please make sure the color and size is right before you order. But if there’s something defective or damaged with your order, please let us know by contacting us at firstname.lastname@example.org.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mis-labelled. If that’s the case, please let us know at at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!